Although you usually work at night and your clients don’t see you, it still is a must to dress appropriately. You are after all, working in an office. Yes, you get a descent pay in your job as a call center agent. But there are times when you don’t have a lot of money to [...]

Keeping yourself motivated to go to work is a struggle. For many call center agents, it’s a day-to-day battle with their own selves. It doesn’t matter if you’ve been in the job for quite some time, or you already are very familiar with the tasks you do. There really are times when you have to [...]

Christmas and New Year have just ended. You got the break that you’ve waited for so long. At least for a day or two, you were able to ‘escape’ from taking calls, talking to irate customers and thinking of ways to get an acceptable AHT stat. Hopefully, you’ve gotten the gift(s) you wanted either from [...]

As a call center agent, you usually stay in the office for at least eight hours a day. Aside from your work itself – selling, answering customers’ queries or troubleshooting – another thing that concerns you is your relationship with your co-workers. You want to be on good terms with everyone in the office as [...]

There are days when there’s a low volume of incoming calls. In a sense, when agents aren’t occupied doing actual work, you can be called “unproductive”. However, slow days are inevitable so what will you expect on days like these? Managers and supervisors, like their agents, have something to do than just loiter around. They [...]

The graveyard shift is the twisted, malignant plateau that drives even the sanest of men into gibbering, incomprehensible mathematical babbling. At least, that’s what some of the people who’ve been there might say about it. The reality is that it can be hard to survive in the night shift call center environment, with one’s physical [...]

Sure enough, selling the best HCG drops to those health buffs can be challenging. Some of them have not even heard of the term before, which will force you to do a lot of explaining. A handful of them will tell you how they have trusted and consumed only organic products for God only knows [...]

A typical call center can have clients and callers from half way around the world. As such, they are one of the few businesses that routinely need people to work round the clock and regularly employ individuals to work night shifts and mid-shifts. In fact, the call center industry probably has the highest ratio of [...]

Who doesn’t panic when a customer starts complaining? Clearly, no one wants to receive any negative feedback from a client. It’s normal for a salesperson to get nervous, and eventually panic as a customer approaches and tells him what is wrong with the product he recently bought, or how dissatisfied he was with the service [...]

Here’s our list from the 10 Best explanations where startups fall short, so you can make sure your own venture is among the great ones. 1. Customer Relationship Management misunderstandings People have different ideas by what Customer Relationship Management means within their organisation. Customer Relationship Management is really a culture that is put in place [...]