Tue. May 21st, 2024

Common BPO Interview Questions and Answers

Undoubtedly BPO or Call Center is one of the booming industries in today’s era. BPO is one of the few industries in which AI (Artificial intelligence) may not have any negative impact on employment as BPO is a manpower-driven industry. Hence, the BPO industry always remains in vogue among youth.

Having said that, irrespective of the designation cracking BPO interviews is a bit tough now as compared to a few years back. With the advancement of technologies and AI taking over new trends and with the set of skilled workers coming out every year the benchmark for interviews and assessments is high.

Common BPO Interview questions and answers
Common BPO Interview questions and answers

Having been in the customer service industry for over a decade, I have collected some common BPO interview questions and answers.

So In this blog today We will delve deep into some common BPO Interview Questions along with tips on how to answer questions.

Without further ado, let’s start today’s topic “Common BPO Interview Questions and Answers”.

Common BPO Interview questions and answers

Although the questions may vary as per the employer, nature of work, type of projects, and candidate’s approach toward the question, however below are some questions you as a candidate will face in every interview and primarily these questions decide your further selection for the job.

So keep in mind these tips I shall share further in this blog when you are going to attend you next job interview. I am hopeful that these tips will certainly help you to crack the interviews.

Just to give a heads up in this blog we will not focus on introductory questions or product-related questions but rather questions on customer service, customer satisfaction, and the job role.

As I mentioned previously these questions are very important to set your baseline for further rounds of interviews, if failed can cost you the job opportunity.

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Q 1: Why do you want to join BPO?

Reason to ask:

The main reason to ask this question is to gauge the mind of the candidate as to why he wants to join. Does he have a valid reason for doing the job or does he just want to do the job for a time- pass? It is based on this answer that the recruiter feels like hiring the candidate.

Tips :

The answer to this question depends on your will to join the job. So honestly there is no wrong or right answer to this question. If you would like to share the right reason with the recruiter you can but if you seriously want to join the company share some reasons that can land you to the second round of the interview. 2 most convincing answers to this question are :

  1. Financial issues: Financial support, Share your family’s financial burden.
  2. Add customer service experience: How customer service function works,

Q2: Describe your experience in handling customer queries.

Reason to ask:

If you are already experienced in the BPO industry, then the recruiter is going to ask this question. The reason behind asking this question is to examine your approach toward customer experience

Tips :

To answer this question. Pivot your answer on the below 3 parameters :

  • Share what you learned during your tenure as a customer service executive
  • What all the mistakes you did
  • What’s your approach toward customer satisfaction

Q 3: How do you deal with irate customers?

Reason to ask:

This question aims to understand your approach to dealing with difficult or finicky customers.

Tips :

To answer this question most convincingly, ensure to add the below 3 parameters in your answers

  • Pacifying skills, Understanding the questions.
  • Active Listening skills, patience
  • Share an example of a real-time incident you had with an irate customer.

Q 4: How do you keep yourself motivated during repetitive tasks in a BPO environment?

Reason to ask:

This question aims to assess your ability to adjust to the monotonous task of a call center environment, which often involves calling every customer with the same energy every day, handling the shouting of customers and seniors, fewer breathers between work and pressure working environment

Tips :

To answer this question most convincingly, below are some tips:

  • Short breaks between works.
  • By seeking opportunities to learn and grow within the role
  • Apart from work, meditation and yoga also keep me calm and motivated for this monotonous job.

Q5: Where do you see yourself in five years?

Reason to ask:

The major reason to ask the question is to gauge a candidate’s long-term career goal, vision for a career path, company growth, commitment, loyalty, etc.

Tips :

Here are some proven tips to answer this question  :

  • Share, how your current skills can help you to grow in this company
  • Career Roadmap for 2, 3, and 5 years.
  • How you will enhance your skills, and be recognized as a valuable asset to the team

Conclusion :

In conclusion, these 5 commonly asked BPO Interview questions establish a foundation for your selection process, Excelling here significantly enhances your chances of being selected. I hope that the tips on answering these questions will certainly aid you in securing the position.

Now, allow me to wrap up the article “Common BPO Interview Questions and Answers”. If you have any questions or suggestions you can reach me via callcentertalks26@gmail.com

Other related posts:

How to Calculate Attrition in Call Center?

What is EWS/RAG in Call Center

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