How to improve FCR in Call Center
How to improve FCR in Call Center BPO or Call Center is a customer service industry where customer happiness relies on resolving their issues quickly and in fewer attempts. First…
How to improve FCR in Call Center BPO or Call Center is a customer service industry where customer happiness relies on resolving their issues quickly and in fewer attempts. First…
How to improve FCR in Call Center FCR is one of the key metrics in the Call Center. FCR is directly proportional to CSAT, which means if FCR is higher…