Author: callcentertalks.com

Occupancy and Utilization formula in bpo The call center industry relies heavily on manpower and agents. Measuring how productive these employees are is important to run a profitable business. If…

What are call center key performance indicators? Every industry’s performance is measured using KPIs or Key Performance Indicators. KPIs may vary across different industries depending on the nature of the…

Why Call Center Jobs Are Stressful Call Centers are part of the Customer Service segment for many companies, providing essential support and communication channels between businesses and their clients. Nowadays…

What are the job roles of TL in BPO? Irrespective of the industry you are working in, if you are handling a leadership role, it comes with some additional responsibility.…

How to find Call Centre jobs working from home The call center industry is continuously growing and in vogue among the youth. One of the main reasons is that it…

Is it bad to work in a call center? Being in the Call Center industry for more than a decade now. I often hear a repetitive question “Is the Call…

What is Inbound Customer Service in BPO The Call Center of BPO is a customer service industry, hence you constantly need to be in touch with customers, either via inbound…

What is Call Center CRM Software The call center handles many calls and chats daily. Each interaction is logged for reference and tracking. CRM helps manage customer interactions efficiently using…

How to improve FCR in Call Center BPO or Call Center is a customer service industry where customer happiness relies on resolving their issues quickly and in fewer attempts. First…

How to get a job promotion in BPO Regardless of the industry, nowadays, getting a promotion is quite challenging, especially when working in a BPO at an entry-level position, such…