Mon. May 20th, 2024

How to get a job promotion in BPO

Regardless of the industry, nowadays, getting a promotion is quite challenging, especially when working in a BPO at an entry-level position, such as a call center representative. Employees find themselves stuck in the same role for years, performing repetitive tasks, and even after feeling frustrated, they often switch jobs in the hope of a promotion only to end up doing the same work with a minimal salary increase.

Having been in the same situation, I understand the feelings of being in a job for years, doing monotonous tasks, and gradually starting to despise your job, thinking of quitting the job without any plan.

How to get a job promotion in BPO
How to get a job promotion in BPO

 

So, in this blog, I will share my experience and strategies on how I got two promotions within a year and how I applied these tips to advance in my career.

In this article, I will discuss 5 proven tips on “How to get a job promotion in a BPO?”

Without further ado, let’s start.

How to get a job promotion in BPO

1. Focus more on performance :

Performance is the main factor considered for your promotion. So, if you want a quick promotion, focus on improving your performance. Performance plays a crucial role in promotions in BPO. As a call center agent, a few major metrics you need to focus on are AHT (Average Handling Time), CSAT ( Customer Satisfaction Score), call resolution, and productivity. Strong performance can lead to recognition, career advancement, and opportunities for leadership roles.

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Now, let’s understand what other skills you need to improve in addition to performance.

2. Enhance your skills :

If you want a 360-degree turnaround in your career, you need to enhance your skills. There’s no better way to quickly get a promotion than by working on your skills. With new technology and many educational platforms available, enhancing your skills is no longer a daunting task. Most organizations themselves provide learning and development opportunities for employees to improve their skills.

Set your goal and start taking action by finding the right courses. It hardly takes 6 months to become proficient (if not an expert) in a skill. For an internal promotion, you just need to have a decent (not necessarily advanced) knowledge of a specific domain or skill.

Another reason to enhance your skills is that when you get promoted, you’ll have more responsibilities. You might need to lead a team of highly skilled staff, which requires you to be knowledgeable and have a “lead from the front” attitude. This is only possible when you keep learning new skills and adding them to your resume.

3. Develop Leadership Skills:

In addition to enhancing skills and performance, one of the key qualities to be developed for a quick promotion is to work and develop leadership qualities. If you aim to get promoted more quickly, you should seek out small opportunities to lead a team when your supervisor is not available.

Leadership qualities encompass teamwork, accountability, resilience, vision, and influence. If you lack any of these qualities, it’s important to start working on developing them.

Leadership isn’t something you receive as a gift; you must actively seek it out and pursue it,

Grab opportunities to lead small teams, show teamwork, accountability, resilience, vision, and influence for promotion.

4. Improve Communication Skills :

When you transition to a new job role or step into a leadership position, communication skills become crucial for your success. Many people often relate communication skills with proficiency in the English language, and while that connection makes sense in some contexts, effective communication skills are not only about speaking English but rather “ how effectively you are communicating or How well you can express your views.”

How to get a job promotion in BPO
How to get a job promotion in BPO

However, it’s also true that having strong English language skills can be important for quick promotions, especially since most senior-level communications are conducted in English.

Read more: How to improve English Communication Skills for BPO?

Hence if you are looking for a next-level promotion it’s essential to enhance your communication skills. You can achieve this by enrolling in personality development or communication skills courses. These courses can help you become a more effective communicator overall, regardless of the language you use.

5. On Floor behavior:

One of the key aspects that is often neglected is the behavior of an individual with colleagues and seniors. Even if you have all the necessary skills and expertise for a promotion, if you don’t behave well with your team members and coaches, your chances of getting promoted will be lower.

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Your behavior can significantly impact your chances of getting a promotion. If you interact positively with your colleagues and seniors and demonstrate respect, teamwork, and good communication, it reflects well on your professional abilities. Contrary to that if you have poor relationships, conflict, or communication issues, it can hinder your career progression. Your performance, along with positive behavior towards colleagues and seniors, significantly influences promotion opportunities.

Employers value not just  skills but also how you engage with others in the workplace.

Conclusion :

In Conclusion, getting a quick promotion may be a challenging task but certainly achievable. By implementing above mentioned 5 tips you can be a strong contender for the next promotion. With improved performance, skills, communication, leadership, and positive behaviors, you have the essential ingredients needed for success.

 

Allow me to end this article now and I hope this article has cleared all your questions and doubts related to How to get a job promotion in BPO. Feel free to reach out on below communication email if you have any questions or suggestions :

callcentertalks26@gmail.com

 

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