Types of Leaves in a Call Center
Types of Leaves in a Call Center Leaves are the right of every employee irrespective of any sector or domain he/she is working in. This is especially important in a…
What is Sentiment Analysis in Call Center
What is Sentiment Analysis in Call Center In today’s competitive market, brands prioritize keeping their customers happy and satisfied. To achieve this, many companies outsource their customer service to BPOs…
How to deliver successful training output in a Call Center
How to deliver successful training output in a Call Center Irrespective of the industry, the core responsibility of a trainer is to deliver a successful training output for their batch.…
Importance of RAG Analysis in a Call Center
Importance of RAG Analysis in a Call Center Attrition for any industry or organization is a big concern. The two most affected industries by attrition are IT and BPO/ Call…
How to Protect Customer Data in a Call Center
How to Protect Customer Data in a Call Center The call center is a customer-driven industry. Usually, a call center processes millions of customer data every day, whether it is for…
What is ZTP in a Call Center
What is ZTP in a call center? Every organization has specific rules and regulations that every employee needs to follow. These rules are designed for the welfare and safety of…