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What is a Subject Matter Expert in BPO? Irrespective of the industry SMEs or Subject Matter Experts are crucial for their specialized knowledge and experience. The importance of Subject Matter…

Job Role of MIS Executive in BPO Irrespective of the industry, the MIS team plays a crucial role in ensuring smooth operations. Especially in BPO or call centers where manpower…

RTM and its benefits in Call Center Monitoring real-time agents’ activity is very imperative in optimizing call center operations. In call center, one of the tools used in monitoring agents’…

Call Center and BPO Dictionary and Terminology Hello readers, If you are a call center industry leader or professional in BPO or customer service industry then it’s important to be…

Difference between BPO and KPO With the customer-centric approach of new brands, every enterprise wants to invest to enhance customer satisfaction. Outsourcing the customer service segment is one of the…

Common BPO Interview Questions and Answers Undoubtedly BPO or Call Center is one of the booming industries in today’s era. BPO is one of the few industries in which AI…

Types of Attrition in BPO Irrespective of the industry, attrition is one of the major challenges faced by the industry in maintaining a stable organization. Especially in BPO or Call…

How to maintain a work-life balance in a Call Center Working in a Call Center is not everyone’s cup of tea, especially when you are working as a call center…

Data Analyst Roadmap 2024 Ultimate Guide There is no denying that Data analyst is one of the pivotal roles in today’s data-driven world, playing a crucial role in decision-making for…

How to improve agent productivity in Call Center Needless to mention, the Call Center or BPO is a client-driven industry, which means the client has a high-level intervention in the…