Role of a Data Analyst in the Call Center
Role of a Data Analyst in the Call Center Over the past few years, we have witnessed a remarkable expansion of Data Analytics, Machine Learning and Artificial Intelligence across various industry.With the…
KRAs of IT Team in the Call Center
KRAs of IT Team in the Call Center There are many departments in a company and each department has its own responsibilities and it would not be wrong to say…
How to Build a Successful Call Center Team
How to Build a Successful Call Center Team A successful team can be described as a group of people who share the same sense of purpose and to achieve a…
Types of Leaves in a Call Center
Types of Leaves in a Call Center Leaves are the right of every employee irrespective of any sector or domain he/she is working in. This is especially important in a…
What is Sentiment Analysis in Call Center
What is Sentiment Analysis in Call Center In today’s competitive market, brands prioritize keeping their customers happy and satisfied. To achieve this, many companies outsource their customer service to BPOs…
How to deliver successful training output in a Call Center
How to deliver successful training output in a Call Center Irrespective of the industry, the core responsibility of a trainer is to deliver a successful training output for their batch.…
Importance of RAG Analysis in a Call Center
Importance of RAG Analysis in a Call Center Attrition for any industry or organization is a big concern. The two most affected industries by attrition are IT and BPO/ Call…
How to Protect Customer Data in a Call Center
How to Protect Customer Data in a Call Center The call center is a customer-driven industry. Usually, a call center processes millions of customer data every day, whether it is for…
What is ZTP in a Call Center
What is ZTP in a call center? Every organization has specific rules and regulations that every employee needs to follow. These rules are designed for the welfare and safety of…