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Myths and Facts about Call Center Even though some people are making a lot of money from small tea shops nowadays, and others are learning entrepreneurship from it, there are…

Use of Chat Bot in a Call Center Chatbots are a monumental invention of the modern decade, especially in the customer service industry, still, the full use of chatbot in…

Non-Voice Process in a Call Center There is no doubt that call centers have bridged the gap between the customers and the brand. Earlier, when the customer had to connect…

What are Soft Skills in Call Center Call Center is a customer-driven industry. The more a customer is happy with a brand’s customer service, the more the chances that that brand…

Skills for a Call Center Job Since the inception of the call center industry in India, this industry has emerged as an industry that has provided job opportunities to the…

Tips to Clear Call Center Interview The interview is the main door to getting entry into any company. By the way, a conscious candidate makes all the preparations for the…

Call Center Interview Questions and Answers Call centers or BPOs have become the first choice for the youth these days. No special skill set, a minimum of 18 years of…

How to create a Friendly Work Environment in a Call Center Working in a call center environment is not everyone’s cup of tea. No work-life balance, rotational shifts, no fixed week…

What is Cluster Analysis in Call Center Call Center’s performance depends on various metrics. Every metric in the call center contributes to either rewards or penalty. Needless to say, call…

What is Agent Quintile in the Call Center Call center agents performance is measured on different KPIs (Key Performance Indicators) such as Wrap time, average talk time, overall handling time,…