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What is VOIP in Call Center A call center uses different technologies to connect with customers. Voice, chat, and email are a few of them. However, with the advancement of…

A to Z Call Center Dictionary and Terminology If you are working in a Call Center or BPO industry, you must have heard or read some abbreviations and terms you…

Important Tests for a Call Center Interview In today’s competitive environment, selecting the right candidate from a pool of skilled applicants has become challenging. This is particularly true in the…

What is Call Calibration Session in Call Center? Every industry has a quality team to check whether the product and services are meeting the quality standard or not. In the…

How to Calculate AHT in Call Center A call center’s performance can be measured on different metrics. These metrics are also useful for identifying agent performance and delivering high customer…

CSAT vs NPS difference in Call Center Although the goal of CSAT and NPS metrics is the same, they differ from each other in many aspects. In today’s blog, we…

How to Avoid Job Scam in Call Center With the rise in online job portals, agencies, and job consultancies, fraud, and scams have also doubled in rate.  Daily tons of…

Hiring for Frankfinn and other Call Center Jobs Hi Jobseekers, If you are searching for jobs with no specific skills or with just basic schooling education qualification, then you are…

Entrepreneurs started journey with call center The job of a call center agent is to handle customers’ calls via chat or phone and to resolve it to attain customer satisfaction.…

Call Center Agent Salary and Factors Affecting Salary The call center industry is experiencing significant growth at a rapid pace. In the past, the call center job is not taken…