Author: callcentertalks.com

Common usage of LinkedIn job site Although there were many job portals in India which help jobseekers to find jobs like Naukri.com, Shine, Hirst etc. but there was hardly any…

Difference between Call Center and BPO With increasing competition, every company and business is focusing on offering great customer service to its customers and improving customer satisfaction. A happy customer…

How to find work-from-home jobs near me? In recent times, especially after COVID the concept of “Work from Home” has become immensely popular. One of the main advantages of Work…

How to improve customer service in Call Center Irrespective of the industries customer service plays a crucial role in a successful business building. It’s not about just solving the customer…

Voice Of Customer in Call Center Voice of Customer or VOC is quite a common term in the customer service industry. The primary key formula to succeed in a business…

How to Calculate Attrition in Call Center Irrespective of the industry, manpower attrition is one of the biggest challenges. Especially in BPO or Call Center where manpower plays a pivotal…

Time and Motion Study in BPO Irrespective of the industry or in general life, it is imperative to do a study of time consumption on every task. This helps find…

What is Attrition in the BPO One of the common challenges experienced by every industry is Attrition, especially in the IT and BPO Sectors. In the BPO or call center…

Speech Analytics in Call Center Whether you are a call center or a business owner looking to enhance your customer service experience, Speech Analysis is one of the significant analyses…

Role of AI in Call Center In this competitive market ,every enterprise wants to be on the top of customer service. Hence most enterprises prefer to outsource their customer service…