Author: callcentertalks.com

5 ways to reduce attrition in Call Center Manpower attrition is one of the biggest challenges irrespective of the industry. Especially in the Call center industry retaining manpower becomes a…

Roles and Responsibilities of a Call Center Manager Customer Service  is one of the fastest-growing industries in India. Every enterprise prefers to outsource the customer service segment to the call…

Why business need contact center outsourcing services In this cut throat competitive era, business stability and expansion depends on the customer satisfaction. As your business enhances, it comes with the…

5 Six Sigma Tools Used in Call Center Six Sigma is one of the most common tools across industries to reduce variances,  and errors and improve quality by systematically identifying…

What is Upselling and Cross-Selling in Call Center In our previous blogs, we have discussed the types of Call Centers. Just to give context, Call Centers or BPOs are primarily…

5 ways to improve customer satisfaction in Call Center Happy and satisfied customers are the utmost priority of a company. Hence most of the companies have started outsourcing their customer…

How to handle High Call Volume in Call Center The Call Center is a place where tons of calls land daily. On a few occasions like festivals,  holiday sessions, new…

What is the Customer Satisfaction Score in Call Center With the increasing share of customers in the market and the competitive edge, every company aims to achieve a high customer…

What is EWS in the Call Center Although innovations and technological advancements have revolutionized the call center industry, the center pillar of the call center industry remains manpower. To retain…

Roles and Responsibilities of a Call Center Agent A Call Center agent can be termed as a foundation brick of a call center and plays a pivotal role in a…