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How to Switch Careers from Call Center to Data Analytics Data Analytics is one of the booming career choices. Attractive salaries, remote work, and overseas job opportunities are some key…

What is MIS in Call Center? In the success of an organization, every department plays an important role. Irrespective of the domain and sector, to run a successful business it…

How to Calculate Manpower in the Call Center “How to calculate Manpower in the call center ” This question is one of the frequently asked questions of a leadership interview…

Concurrency and its Calculation in Call Center A call center serves as a hub for handling a substantial volume of calls or chats daily. To make sure no calls or chats…

How to improve FCR in Call Center FCR is one of the key metrics in the Call Center. FCR is directly proportional to CSAT, which means if FCR is higher…

KRA of Trainer in Call Center The Trainer plays a pivotal role in any organization. Just to let you know, after HR the first formal interaction of a new candidate…

Importance of Role Play Sessions in Call Center Call Center aka BPO is a customer-driven industry. Hence to deliver a high CSAT (Customer Satisfaction) the call center staff, especially call…

How to Calculate Shrinkage in Call Center One of the important key metrics in the call center is “Shrinkage”. Shrinkage denotes absenteeism in the call center. A higher shrinkage can…

Types of Call Center Dialers A call center is a place where tons of calls and chats are attended by call center agents daily. Call centers generally are of 2…

Steps to Choose the Right Career Path It’s crucial to pick the best career path at the right time because failing to do so can have negative consequences for your…